Privacy and Security Policy – Your Information is Safe

PRIVACY AND SECURITY POLICY

All services provided in our store belong to and are operated by BEZMIALEM VAKIF UNIVERSITY ECONOMIC ENTERPRISE, registered at Topkapı Mh. Adnan Menderes Boulevard, Bezmialem Vakıf University No:113 P.O. Box 34093 Fatih/ISTANBUL.

Our company may collect personal data for various purposes. Below, it is detailed how personal data is collected, protected, and used.

By filling out membership forms or various surveys on our store, members voluntarily provide personal information (such as full name, company details, phone number, address, or email addresses) necessary for the nature of our business.

Our company may occasionally send campaign information, new product announcements, and promotional offers to our customers and members. Members can choose whether to receive such communications during registration, and later update their preferences via their account settings or by using the unsubscribe link provided in the communication.

Personal data submitted electronically by members during the approval process through our store will not be disclosed to third parties outside the scope and purpose defined by the "User Agreement" made with members.

To identify system-related issues and quickly resolve service-related problems or disputes, our company records and uses the IP addresses of our members. IP addresses may also be used to generally identify users and collect demographic information.

Beyond the purposes defined in the Membership Agreement, our company may use requested information directly or through partners for direct marketing purposes. Personal information may also be used to contact users when necessary. Information requested by our company, provided by users, or related to transactions via our store may be used anonymously for statistical evaluations, database creation, and market research beyond the scope defined in the Membership Agreement.

Our company is committed to strictly keeping confidential information private, treating it as a trade secret, taking all necessary precautions to ensure confidentiality, and preventing unauthorized disclosure or use by third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders shopping on our website. Your credit card information is never stored in our system.

To ensure you are on a secure site during transactions, look for a key or lock icon at the bottom of your browser, indicating a secure webpage where your data is encrypted. These details are only used according to your instructions during the sales process. Credit card information used during purchases is encrypted using 128-bit SSL (Secure Sockets Layer) protocol and transmitted directly to the relevant bank for verification. Since we do not view or store any credit card information, unauthorized third parties cannot access it under any circumstances.

To prevent credit card fraud, our company verifies the reliability of payment, billing, and shipping address information for online orders. For first-time customers, order fulfillment requires verification of financial and contact details, and we may contact the cardholder or the bank if necessary.

Only you can access and change the information you provide during registration. If you keep your login details secure, others cannot access or modify your information. Membership processes operate within a 128-bit SSL security environment, an internationally recognized encryption standard.

CUSTOMER SERVICE AND TRUST

Online shopping sites with customer service and clear contact information are preferred more nowadays. This allows you to obtain detailed information about any questions and verify the reliability of the service provider.

Note: We recommend checking that online stores display full contact addresses and phone numbers. Always record the contact details of the store where you make purchases and verify by phone if in doubt. All our online stores provide complete company information and location details.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Credit card and identification information sent to us via mail order will be stored according to our confidentiality principles. This information is retained for 60 days to handle any potential disputes with banks and is then securely destroyed. Authorized mail order payments will not be charged beyond the approved amount; otherwise, you can dispute charges with your bank.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites. We are not responsible for the privacy practices or content of these linked sites. Advertisements on our site are distributed through our advertising partners. This Privacy Policy applies only to our store and does not cover third-party websites.

EXCEPTIONS

Our company may disclose user information to third parties in limited cases outside this Privacy Policy, including:

• Compliance with laws, decrees, regulations, or orders by authorized legal authorities;
• Enforcement of our Membership Agreement and other contracts with users;
• Investigations or inquiries by authorized administrative or judicial authorities;
• Protection of users' rights or safety.

EMAIL SECURITY

Do not include your credit card numbers or passwords in emails sent to our Customer Service. Email information can be accessed by third parties, and we cannot guarantee email security under any circumstances.

BROWSER COOKIES

Our company collects information about users’ visits and website usage through cookies—small text files stored on users’ browsers. Cookies facilitate internet use by saving site status and preferences, gathering statistical data on visits, and enabling personalized content and ads. Cookies do not collect personal information from your memory or email. Most browsers accept cookies by default, but users can disable or set warnings for cookies if desired.

Our company may update this Privacy Policy at any time by posting it on the site or sending emails. Changes take effect on the publication date.

For questions or suggestions regarding our Privacy Policy, please email: [email protected]. Our contact details are as follows:

Company Name:
Address:
Email:
Phone:
Fax:

ORDER AND SHIPPING INFORMATION

• When will my order ship?
  Orders placed before 12:00 PM are shipped the same day. Weekend and public holiday orders are processed the next business day and shipped within 1-2 business days.
• How are shipping fees calculated?
  Our shipping fee is 59.90 TRY. Orders over 550 TRY qualify for free shipping.
• How can I track my order?
  You can contact our sales team at 0212 523 66 00 for shipping information.
• Do you ship internationally?
  We currently do not offer international shipping.

PRODUCT INFORMATION AND PAYMENT METHODS

• Where can I safely purchase your products?
  You can find our products safely at authorized pharmacies, our official website fitomer.com.tr, and all marketplaces where we sell.
• Which payment methods do you accept?
  Payments can be made by debit card, credit card, or bank transfer.
• Do you offer installment options?
  We offer 3-installment options only for İş Bankası Commercial Cards.
• Is cash on delivery available?
  Cash on delivery is not available.

MEMBERSHIP AND ACCOUNT MANAGEMENT

• How can I update my membership information?
  You can update your membership information under Account Settings – My Membership Info.
• I forgot my password, how can I reset it?
  Use the "Forgot Password" option to receive a reset link via email or contact our sales team at 0212 523 66 00.